Dubai mystery shoppers to better customer service

Wednesday, 12 July 2023 14:19

By ARN News Staff

Mystery shoppers will soon check the level of customer services offered in Dubai's shopping malls, hypermarkets, fashion retailers and digital services under a new programme launched by Dubai Chambers.

Firms that come under the entertainment and hospitality, specialty retailers and health and wellbeing categories will also be monitored under the Service Excellence Programme (SEP) once they are registered.

They will be inspected every quarter, in-person and virtually, and the findings evaluated to pinpoint each company’s strengths and areas for improvement.

Everything from the appearance of the firm to its digital presence, to its health and safety policies, to the availability of types of payment transactions will be evaluated.

Abdul Aziz Abdulla Al Ghurair, Chairman of Dubai Chambers, highlighted that Dubai is "among the first entities to adopt this innovative approach", which will "further enhance the reputation of the city's dynamic business community".

"In today’s business landscape, world-class customer service is a key pillar of success and a prerequisite for companies looking to boost their competitiveness in the market."

More from Business News

UK's Jaguar Land Rover to halt US shipments over tariffs

Jaguar Land Rover will pause shipments of its Britain-made cars to the United States for a month, it said on Saturday, as it considers how to mitigate the cost of President Donald Trump's 25% tariff.
US starts collecting Trump's new 10% tariff

U.S. customs agents began collecting President Donald Trump's unilateral 10% tariff on all imports from many countries on Saturday, with higher levies on goods from 57 larger trading partners due to start next week.
Nasdaq set to confirm bear market as Trump tariffs trigger recession fears

The tech-heavy Nasdaq Composite index was set to confirm it was in a bear market on Friday, down more than 20 per cent from a recent record high, as investors fled riskier assets on fears that tariffs imposed by President Donald Trump could spark a trade war and tip the global economy into recession.
Dana Gas and Crescent Petroleum exceed 500M boe in Khor Mor field

UAE-based Dana Gas and Crescent Petroleum, alongside their partners in the Pearl Petroleum consortium, have said the cumulative production from their Khor Mor project, the largest non-associated gas field in Iraq, has exceeded 500 million barrels of oil equivalent (boe).